FAQ
Frequently Asked Questions (FAQ)
Here are answers to the most common questions about selylove. If you need more help, feel free to contact us anytime.
📦 How long does shipping take?
Orders are typically delivered within:
- USA: 5–10 business days
- International: 7–15 business days
Processing time is usually 1–3 business days before shipment.
📍 How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email.
You can use it to follow your package in real time.
💳 What payment methods do you accept?
We accept major payment methods including:
- Credit/Debit cards
- Secure online payments through checkout
All payments are processed securely.
🔄 Can I return my order?
Yes. You can return items within 14 days of delivery as long as they are unused, unworn, and in original packaging.
Please check our Return Policy for full details.
🚚 What if my order is delayed?
Delays can sometimes happen due to shipping carriers or customs.
If your order is significantly delayed, contact us at:
We’ll help you track and resolve the issue.
📦 What if I entered the wrong address?
Please contact us immediately.
If your order has not been shipped yet, we can update it.
If it has already shipped, we are not responsible for incorrect addresses.
🌍 Do you ship internationally?
Yes, we ship worldwide.
International customers may be responsible for customs fees or import taxes depending on their country.
🛍️ Can I cancel my order?
Orders can only be canceled before they are shipped.
Once shipped, the order cannot be canceled but can be returned after delivery.
📞 How can I contact you?
You can reach us anytime:
📞 +1 407-270-7729
📧 hello@selylove.com
We typically respond within 24–48 hours.