Return & Refund Policy

At SELYLOVE, we want you to love what you ordered. If something isn’t right, we’re here to help.

Please read our return policy carefully before requesting a return.

Return Eligibility

To be eligible for a return:

The item must be unused, unworn, and in its original condition
The item must be in its original packaging
Return request must be made within 14 days of delivery

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Sale or clearance items (unless defective)
Gift cards
Items marked as “final sale”
Used or damaged items not due to manufacturing defects

How to Request a Return

To start a return, please contact us:

📧 contact@selylove.com

Include:

Your order number
Reason for return
Photos (if item is defective or damaged)

Once approved, we will provide return instructions.

Refunds

Once we receive and inspect your return:

You will be notified of approval or rejection of your refund
If approved, your refund will be processed to your original payment method
Refunds may take 5–10 business days depending on your bank or payment provider

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will replace the item or issue a full refund at no extra cost.